Considerable manual effort required with paper-based questionnaires
Good care workers are in demand, particularly when temporarily deployed as part of personnel leasing with several clients per month. To ensure the quality of the work, the "ms nursing staff" team regularly conducts client satisfaction surveys following the deployments. For a long time, paper-based questionnaires were sent to the clients by post, which required considerable effort to manually collect and evaluate the feedback. On the other hand, filling out and returning the forms was also very cumbersome for the recipients, which resulted in a relatively low response rate. It was therefore necessary to find another more efficient solution.